Tyre is not solid, with some weight squashed and split
12-Month Manufacturer's Warranty
All items are backed by a 12-month Manufacturer's Warranty from the date of purchase. If there are any special conditions or exceptions, they will be detailed within the product listing.
Damages & Faults
Should your item suffer damage in transit or exhibit faults during the warranty period, we ask you to immediately inform us by emailing evidence of the problem, such as photographs or a video.
Inspection on Arrival
Upon receipt of your parcel, please inspect the contents thoroughly. We must be notified of any items that arrive dead on arrival (DOA) immediately. Please note, any damages identified post-delivery that are due to customer mishandling will not be covered under warranty.
Warranty on Replacements
Any replacement products issued will carry the same warranty duration as the original item, starting from the original purchase date. This ensures continuous coverage for your purchased product.
Updated on 15/04/2024
Thanks for shopping with sedyonline. Orders can be tracked via the link: https://sedyonline.com/pages/order-tracking.
If you have any issue with tracking orders, feel free to contact via email: order@sedy.com.au
Order Processing Time:
Shipping Cost & Transit Time:
Dispatch Time:
Shipping Origin: All orders are shipped from our warehouse located in Dandenong South.
Estimated Delivery Times:
Shipping Costs: Shipping fees are calculated based on the weight of the products and the delivery postcode of the recipient. For an accurate shipping fee, please proceed to the check-out page, ensure the desired items and quantities are selected, and enter the delivery address. The exact shipping cost will be displayed before the final confirmation of the order.
Delivery Address:
Tracking:
Delivery Time Exceeded:
Due to covid-19, weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email (order@sedy.com.au), we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellations:
Phone: 03 9799 9888
Email: order@sedy.com.au
Address: 3/205-233 ABBOTTS ROAD, DANDENONG SOUTH VIC 3175
Updated on 15/04/2024
Welcome to sedyonline.com! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please Contact Us if you have any problems!
How to return and get a refund/replacement?
Step 1: Please contact our SEDY customer service (Contact Us) and provide the reason and the necessary pictures or videos to verify your order issue.
Step 2: Our customer service team investigate and offer a solution based on our policy.
Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).
Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.
1.Reasons Supporting Free Return(Prepaid Return Lable Applied)
Return reason |
Note |
DOA(Dead on arrival) |
You can reject it directly if it is confirmed damaged |
Wrong item sent |
Please provide us with clear pictures of the item, the SKU/ORDER number and all shipping labels on the package |
Doesn't match the description |
Please provide us with some photos to show the problem |
Quality issues |
Please provide us with some pictures or videos to verify it |
Note: Please Contact Us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.
2.Reasons Not Supporting Free Return (Return Postage Is Not Covered)
Return reason |
Note |
Arrived too late |
SEDY will not offer free returns if the delivery is delayed due to reasons out of our control. |
Don’t want/need/like it |
Receive the item but change your mind/order by mistake/price changes |
Without manual or non-standard manual |
Contact Us for an electronic or video manual |
User’s error |
Any damage caused by user’s misoperation will not be covered |
Note: For above return situations, the buyer will pay for the cost of return & restock.
Payment Method |
Refund Processing Time |
Note |
Credit Card |
Within 3-15 business days after receiving the refund email (depends on your card issuer) |
We will not charge you any processing fee |
Paypal |
Up to 48 hours after you receive the refund email |
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Return Address: Australia Sedy, 3/205 Abbotts Road, Dandenong South VIC 3175
Note: If you have not received a refund within the time frame, please fell free to Contact Us or your card issuer.
Statement: SEDY reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to Contact Us.
Updated on 15/04/2024
Tyre is not solid, with some weight squashed and split