Shipping policy
Thanks for shopping with sedyonline. International shipping might experience delay due to covid-19. To keep track of your order, contact order@sedy.com.au so we can provide you the order’s tracking number.
Order Processing Time:
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time:
|
Country |
Courier |
Weight |
Shipping Cost |
Estimated Delivery Time |
|
Australia (Northern Territory, Queensland, Western Australia) |
Standard |
0-0.5kg |
Free Shipping |
2-8 business days |
|
0.51-1kg |
$3.50 AUD |
|||
|
1-3kg |
$10.50 AUD |
|||
|
3-5kg |
$17.50 AUD |
|||
|
5-8kg |
$18.50 AUD |
|||
|
8-10kg |
$20.50 AUD |
|||
|
10-13kg |
$24.50 AUD |
|||
|
13-15kg |
$31.50 AUD |
|||
|
15-18kg |
$28.50 AUD |
|||
|
18-20kg |
$31.50 AUD |
|||
|
20-22kg |
$36.50 AUD |
|||
|
≥22kg |
$68.00 AUD |
|||
|
Express |
0-0.99kg |
$9.50 AUD |
1-4 business days |
|
|
1-3kg |
$14.50 AUD |
|||
|
3-5kg |
$26.50 AUD |
|||
|
Australia (Australian Capital Territory, New South Wales, South Australia, Tasmania, Victoria) |
Standard |
0-0.99kg |
Free Shipping |
2-8 business days |
|
1-3kg |
$8.50 AUD |
|||
|
3-5kg |
$12.50 AUD |
|||
|
5-8kg |
$14.50 AUD |
|||
|
8-10kg |
$16.50 AUD |
|||
|
10-13kg |
$18.50 AUD |
|||
|
13-15kg |
$20.50 AUD |
|||
|
15-18kg |
$22.50 AUD |
|||
|
18-20kg |
$24.50 AUD |
|||
|
20-22kg |
$28.50 AUD |
|||
|
≥22kg |
$48.50 AUD |
|||
|
Express |
0-0.99kg |
$6.50 AUD |
1-4 business days |
|
|
1-3kg |
$12.00 AUD |
|||
|
3-5kg |
$17.50 AUD |
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Delivery Address:
- A correct and complete delivery address is essential. Currently, we only ship orders to the
- Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
Tracking:
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded:
Due to covid-19, weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email (order@sedy.com.au), we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellations:
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
Phone: +03 9799 9888
Email: order@sedy.com.au
Address:F3/205-233 ABBOTTS ROAD, DANDENONG SOUTH VIC 3175