HORUSDY MultiPurpose Aluminium Folding Step Ladder | 3/4/5/6 Steps | Portable for Household Use

12-Month Manufacturer's Warranty

All items are backed by a 12-month Manufacturer's Warranty from the date of purchase. If there are any special conditions or exceptions, they will be detailed within the product listing.

Damages & Faults

Should your item suffer damage in transit or exhibit faults during the warranty period, we ask you to immediately inform us by emailing evidence of the problem, such as photographs or a video.

Inspection on Arrival

Upon receipt of your parcel, please inspect the contents thoroughly. We must be notified of any items that arrive dead on arrival (DOA) immediately. Please note, any damages identified post-delivery that are due to customer mishandling will not be covered under warranty.

Warranty on Replacements

Any replacement products issued will carry the same warranty duration as the original item, starting from the original purchase date. This ensures continuous coverage for your purchased product.

Updated on 15/04/2024

Thanks for shopping with sedyonline. Orders can be tracked via the link: https://sedyonline.com/pages/order-tracking. 

If you have any issue with tracking orders, feel free to contact via email: order@sedy.com.au

Order Processing Time:

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Sunday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time:

Dispatch Time:

• Standard Processing: Most orders are dispatched within 24 hours.
• Exceptions: During peak periods or due to unforeseen high order volumes, dispatch might take up to 48 hours.

Shipping Origin: All orders are shipped from our warehouse located in Dandenong South.

Estimated Delivery Times:

• Major Urban Areas: Approximately 3-7 business days.
• Remote Areas: Approximately 4-9 business days.

Shipping Costs: Shipping fees are calculated based on the weight of the products and the delivery postcode of the recipient. For an accurate shipping fee, please proceed to the check-out page, ensure the desired items and quantities are selected, and enter the delivery address. The exact shipping cost will be displayed before the final confirmation of the order.

Delivery Address:

• A correct and complete delivery address is essential. Currently, we only ship orders to the
• Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Tracking:

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded:

Due to covid-19, weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email (order@sedy.com.au), we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellations:

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

Phone: 03 9799 9888

Email: order@sedy.com.au

Address: 3/205-233 ABBOTTS ROAD, DANDENONG SOUTH VIC 3175

Updated on 15/04/2024

Welcome to sedyonline.com! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please Contact Us if you have any problems!

How to return and get a refund/replacement?

Step 1: Please contact our SEDY customer service (Contact Us) and provide the reason and the necessary pictures or videos to verify your order issue.

Step 2: Our customer service team investigate and offer a solution based on our policy.

Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).

Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.

1.Reasons Supporting Free Return（Prepaid Return Lable Applied）

Note: Please Contact Us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.

2.Reasons Not Supporting Free Return (Return Postage Is Not Covered)

Note: For above return situations, the buyer will pay for the cost of return & restock.

3. How long does it take to receive my refund?

Return Address: Australia Sedy, 3/205 Abbotts Road, Dandenong South VIC 3175

Note: If you have not received a refund within the time frame, please fell free to Contact Us or your card issuer.

Statement: SEDY reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to Contact Us.

Updated on 15/04/2024