Terms and Conditions

• 100% Secure payment

• Secure privacy

1. Overview

Welcome to the family of websites and applications provided by SEDY. These Terms of Use govern your access to and use of all SEDY Sites. By using the SEDY Sites, you affirm that you are of legal age to enter into these Terms of Use, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms of Use and your parent or guardian consents to these Terms of Use on your behalf. If you violate or do not agree to these Terms of Use, then your access to and use of the SEDY Sites is unauthorized. Those terms and conditions can be found where the relevant service is offered on the SEDY Sites or otherwise, and are incorporated into these Terms of Use by reference.

This website is operated by sedyonline.com. Throughout the site, the terms "we," "us," and "our" refer to sedyonline.com. sedyonline.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. You accept these changes by continuing to use or visit the site after we post any changes.

2. Your Use of the SEDYSites

You certify that the content you provide on or through the SEDY Sites is accurate and that the information you provide on or through the SEDY Sites is complete. You are solely responsible for maintaining the confidentiality and security of your account, including username and password. SEDY is not responsible for any losses arising out of the unauthorised use of your account. You agree that SEDY does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card, or other forms of payment will continue to govern your use of such payment method on the SEDY Sites. You agree that SEDY is not a party to any such agreement, nor is SEDY responsible for the content, accuracy, or unavailability of any method used for payment. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the SEDY Sites or any portion of the SEDY Sites, and (2) charge, modify, or waive any fees required to use any services, functionality or other content available through the SEDY Sites or any portion of the SEDY Sites.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site.

4. Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display our products as accurately as possible, such as the colors or images that appeared at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

5. Third-party Links

Certain content, products, and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant it. We will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies & practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

6. Placing an Order
7. Order Acceptance and Billing

You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. By providing payment card information to us, you authorize us to store and use the card as a payment method for purchases made through your sedyonline.com account, including on SEDY affiliated sites and properties which you access via your sedyonline.com account credentials.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and applicable taxes. You will not be charged for most orders until the order has shipped.

SEDY reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied.

In addition to any other remedies available to it, SEDY may in its sole discretion restrict or terminate your account, or cancel or refuse orders for violations of, or abuse of the SEDY returns policy.

1. Pricing Information & Availability

SEDY cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the SEDY Sites. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. SEDY reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SEDY. SEDY may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

1. Promotional Codes

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.

7. Shipping and Delivery

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the SEDY Sites. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for products pass to you upon delivery of the products to the carrier.

8. Promotions

Any sweepstakes, contests, surveys, games, or similar promotions (collectively, “Promotions”) made available through the SEDY Sites may be governed by rules that are separate from or supplement these Terms of Use. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Use, the Promotion rules will govern.

9. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

When you register or place orders on the website, your e-mail address will be received. By default, you will subscribe for the promotions like exclusive discounts and other information. Also, you can unsubscribe from our marketing emails at any time by clicking the link in the email footer.

10. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and / or features through the website (including the release of new tools and resources). Such new features and / or services shall also be subject to these Terms and Conditions.

11. User Comments, Feedback, and Other Submissions

You can send certain specific submissions (like contest entries) at our request or without a request, and send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by postal mail, or otherwise (collectively, "comments"). That means you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may but have no obligation to monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms and Conditions.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

14. Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you.

You expressly agree that your use of or inability to use the service is at your sole risk.

The service and all products delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to compensate, defend and protect "us" from damage, from any claims or claims, including any third party's violation of these Terms and Conditions or documents incorporated by reference or your violation of any law or third party Reasonable attorney fees arising from rights.

16. Serviceability

If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms and Conditions, and such determination shall not affect the validity and enforce-ability of any other remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If we judge that you have failed to comply with any of the terms in these Terms and Conditions, or we suspect that you have failed to comply with any of the terms or provisions of these Terms and Conditions, we may also terminate this agreement at any time without notice. You will be responsible for the payment due the termination date, including the termination date, and / or may, therefore, deny you access to our services (or any part thereof).

You will be able to cancel your account registered with us at your sole discretion by notifying your desire to do so through email, PROVIDED THAT any existing orders at the time of your request for cancellation have been completely discharged. A particular order will be deemed to be completely discharged when such order is (a) delivered, (b) cancelled before payment or (c) returned as per our Return Policy.

We must remind you that once your account is cancelled, you will not be able to (a) login to our sites as a registered user ;(b) search your orders via Track Order; (c) view any comments posted by you with the sites; (d) use any unused coupons prior to your request for cancellation or be provided with any new coupons; (e) request for any personal data we collected from you given that we will erase and delete all personal data from our system including not limited to your personal data relating to your orders, delivery address, shopping logs and shopping chart; (f) ask for reinstating your account or reclaiming your account even though you will still be able to re-create an account by using the same email address without access to any personal data under the cancelled account.

We assure you that we will not send you any newsletters or marketing emails to you after your cancellation of your account is accepted and processed by us and we appreciate your understanding not to be surprised to be receive marketing emails from us during the transitional period from the time of your request is processed till your personal data is deleted from our system.

We will ask for your written confirmation upon receipt of your request for cancellation of your account and when we are satisfied that you have fully understood the implications of your request, we promise to process your request within 14 calendar days. The ultimate result will be communicated to you via email. We appreciate your patience.

18. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, any policies, operating rules published by us on this website, and related to the service constitute a complete agreement and understanding between you and us, and govern your use of the service and supersede any previous or contemporaneous agreements Communication and advice between you (whether oral or written) (including but not limited to any previous version of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

19. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

20. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. After making any changes to these Terms and Conditions, your continued use or access to our website or service means that you accept these changes.

21. Contact Information

Questions about the Terms and Conditions should be sent to us at info@sedy.com.au

Returns & Exchanges

• 30-day Free Returns

• Refund for lost packages / damaged items

Welcome to sedyonline.com! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please Contact Us if you have any problems!

How to return and get a refund/replacement?

Step 1: Please contact our SEDY customer service (Contact Us) and provide the reason and the necessary pictures or videos to verify your order issue.

Step 2: Our customer service team investigate and offer a solution based on our policy.

Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).

Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.

1.Reasons Supporting Free Return（Prepaid Return Lable Applied）

Note: Please Contact Us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.

2.Reasons Not Supporting Free Return (Return Postage Is Not Covered)

Note: For above return situations, the buyer will pay for the cost of return & restock.

3. How long does it take to receive my refund?

Return Address: Australia Sedy, 3/205 Abbotts Road, Dandenong South VIC 3175

Note: If you have not received a refund within the time frame, please fell free to Contact Us or your card issuer.

Statement: SEDY reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to Contact Us.

Updated on 15/04/2024

Contact

• 12-months warranty

• Customer Support

Thank you for giving us the opportunity to serve you and for visiting our website. We dedicate to providing positively 100% satisfactory customer service. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.

If you have any questions, please feel free to consult us, the following is our contact information:

Address：3/205 Abbotts Road, Dandenong South VIC 3175

Email: order@sedy.com.au

Service hours: 9:00am - 5:00pm, 7 Days / Week

Call us: 03 9799 9888

Find us on: Facebook, Amazon, EBay

Updated on 15/04/2024