Based in a 36800 m2 manufacture warehouse, HORUSDY has a professional product development team and customer service team among the total of more than 200 employees. We provide fast shipping service to customers in Australia and strive to create the best customer experience starting from your purchase all the way through to when the product arrives at your doorstep. Many of our most popular products are shipped for free to make your online shopping experience even more hassle-free.
We provide our expertise in tools, outdoor products and automobile maintenance supplies. Rest assured that HORUSDY always has the right product for you. With HORUSDY, you are buying smart and save smart.
HORUSDY offers a 12 month warranty on all our household products starting from the date of purchase (unless noted otherwise). When products are used for commercial purposes, they qualify for a 3 month warranty.
Our Customer service team can help you over the phone, via email or EBay messages.
Our Customer Service representatives are available 9am - 5.30pm (AEST), Monday to Sunday.
Send eBay Message to allow us to best assist you. Please include any relevant details you have such as a link to the product listing, SKU code of the product or an order number (if you have made a purchase) .
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please email eBay Message. Photos and/or videos of the item may also be requested to assist the return process.
When a return is authorized, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
To ensure a smooth transaction, please follow the payment instructions in the eBay system. If you are new to eBay and unsure how to purchase, please don't hesitate to get in contact with us for further details. The simplest way to facilitate payment is via Mastercard, Visa or Paypal via the Checkout process. Orders can also be taken over the phone between Monday - Sunday 9am - 5.30pm AEST.
Our stock levels will vary from time to time. Order will only be completed once payment is cleared. To avoid the situation of stock shortage, it is best to complete the order as soon as possible. Once the payment is cleared, 98% of the products are dispatched within 1 business day. Please allow 5-10 business days for it to arrive. HORUSDY is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.
